» Skip to content

For Everyone

Why a child or young person might need your help

Children and young people have the right to be kept safe from abuse and neglect.

Parents have the main responsibility for keeping children safe and promoting their well-being. But parents may have their own issues and problems and need extra support to do so. 

Babies and young children are totally dependent on their parents. Older children and young people can have their needs neglected too. They may or may not know it, and it can be hard for them to ask for help.

It’s everyone’s job to make sure that children get help when they need it, where parents don’t seem to be managing to meet their needs. This can be happening within any kind of family, anywhere in Shetland.

If you have a concern, it’s important that you share it with someone who can help. You may have a vital bit of information. Only when all the bits are joined up can professionals start to work out with the family what help a child might need. Children are entitled to expect their privacy to be respected – so share information with a professional who can help. Child Protection professionals will deal with your information and share it further only within the bounds of appropriate confidentiality. General discussion in the community generally won’t help and should be avoided. Instead, ring someone who can help.

Worried about a child?

Ring one of these numbers and say you are concerned about a child. They will make sure you speak to someone who can help. More information about what will happen next is in the leaflet 'What you can do to help if you are worried about a child or young person'.

  • Duty Social Work
    Monday to Fri (9am to 5pm) - 01595 744421
    Outside those hours/when closed - 01595 695611
  • Police - Non Emergency - 101
  • Police - In an Emergency - 999
  • Children’s Reporter - 0300 200 2200

Scottish Government Communication - Manchester Incident - Reassuring our Children and Young People

Following the recent distressing incident in Manchester, Shetland Child Protection Committee wanted to share some advice and support put out by NHS Scotland about coping with stress as it is recognised that parents and young people in Shetland will have been affected by these events. Please find listed below links to resources which may assist and provide help and support to our young people who may require assistance in coming to terms with the impact of yesterday’s tragic events.

Young Scot –providing guidance and advice to young people feeling worried or concerned about events currently happening around the world-http://young.scot/current-events

Children 1st – Parentline - 08000 28 22 33 -  https://www.children1st.org.uk/what-we-do/how-we-help/parentline-scotland/

NSPCC – Talking about difficult topics -  https://www.nspcc.org.uk/preventing-abuse/keeping-children-safe/talking-about-difficult-topics/

Childline – Worried about the World - https://www.childline.org.uk/info-advice/your-feelings/anxiety-stress-panic/worries-about-the-world/?utm_source=twitter_nspcc&utm_medium=nspccsocialmedia&utm_campaign=owntwitter_tweet

Information Leaflet - Coping with Stress - February 2017

Information Leaflet - Coping with Stress - Additional Information to assist with Children


You may also find the following websites helpful, subject to the disclaimer below.

↑ Back to top


On this website we have included links to a number of websites based elsewhere in the UK. They contain a lot of useful information, not all of which is as readily available in Scotland. Although the general advice given is likely to be the same across the UK, websites based in England, Wales and Northern Ireland may refer to the law, institutions and practice guidance in place in those jurisdictions, which are different from those in force in Scotland. For more information about those aspects in Scotland, please refer to Scottish-based organisations, or seek further support locally.

It is everyone’s job to make sure children and young people are alright. If you are concerned about a child’s welfare please tell someone who can help.

These are the phone numbers:

Duty Social Work
Monday to Friday, 9am to 5pm:
01595 744421

Outside office hours:
01595 695611

Police: 101

Children’s Reporter:
0131 244 3780